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Privacy Policy

Last Updated: 08/10/2025

At Furniture 4 Life we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, contact us, or purchase our products and services.

1. Information We Collect

We may collect the following types of personal data:

  • Identity Data: name, title, date of birth.

  • Contact Data: address, email, phone number.

  • Financial Data: payment details (processed securely by third-party providers).

  • Transaction Data: orders, deposits, payments, invoices.

  • Technical Data: IP address, browser type, device information, cookies.

  • Project Data: measurements, design specifications, site details provided for custom furniture, kitchens, or installations.

2. How We Use Your Data

We use your personal data to:

  • Provide quotations, designs, and proposals.

  • Process orders, deposits, and payments.

  • Deliver and install your furniture, kitchen, or bathroom.

  • Manage customer service and aftercare.

  • Send updates about your order or installation.

  • Improve our website and services.

  • Send marketing communications (if you have opted in).

3. Legal Basis for Processing

We process your data under the following bases:

  • Contractual necessity: to provide you with goods and services you request.

  • Legal obligation: to comply with tax, accounting, and consumer law.

  • Legitimate interest: to improve our services and prevent fraud.

  • Consent: for email marketing or non-essential cookies.

4. Sharing Your Data

We only share your information with trusted third parties when necessary, including:

  • Delivery and installation teams working on your project.

  • Payment providers (e.g. card processors, PayPal, etc.).

  • Suppliers and manufacturers (for ordered components).

  • Professional services (IT providers, accountants).

We will never sell your data to third parties.

5. Cookies

Our website uses cookies and similar technologies to:

  • Enable core website functionality.

  • Remember your preferences.

  • Analyse site usage.

You can disable non-essential cookies in your browser settings. For full details, see our Cookie Policy (if separate).

6. Data Retention

  • Customer records, invoices, and order information are kept for 6 years in line with HMRC requirements.

  • Marketing preferences are kept until you opt out.

  • Technical data (e.g. cookies, analytics) are retained only as necessary.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct or update inaccurate information.

  • Request erasure of your data where legally possible.

  • Object to certain processing (e.g. direct marketing).

  • Request restriction of processing.

  • Request data portability (transfer to another provider).

  • Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at furniture4lifelimited@gmail.com

8. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure.

9. International Transfers

  • We primarily store and process data in the UK. If we transfer data outside the UK (e.g. via third-party providers), we ensure safeguards are in place to protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Furniture 4 Life
Unit 3, Templeton Farm, Birkhill, Dundee, United Kingdom, DD3 0QH
Email: furniture4lifelimited@gmail.com
Phone: 07923 012304

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection (www.ico.org.uk).

For more details, please also see our [Terms & Conditions], [Refund Policy], [Shipping Policy], and [Accessibility Statement].

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